These Terms & Conditions govern your use of the Florist Bounds Green website and the purchase of flowers and related products for delivery across Bounds Green and the surrounding areas. Please read these terms carefully before placing an order. By using our website and placing an order, you signify your acceptance of these Terms & Conditions in full.
Florist Bounds Green aims to provide a seamless online flower delivery service to Bounds Green and its neighbouring areas. Our order process is as follows:
1.1 Browsing & Selection: You are invited to browse our selection of flowers and arrangements displayed on our website. Each product displayed will have a detailed description with price and, where available, photographs for illustrative purposes.
1.2 Placing an Order: To place an order, add your chosen products to the basket and proceed to checkout. You will be required to fill in delivery details, including the recipient’s address within Bounds Green or the surrounding areas, your preferred delivery date, and any specific message for the recipient.
1.3 Confirmation: Once your order has been submitted and payment processed, you will receive an automated order confirmation summarising your purchase and delivery details. Please check the information carefully and contact us immediately if any errors are identified.
1.4 Acceptance: Acceptance of your order and the formation of a binding contract occurs when we send you our Order Acceptance notification. We reserve the right not to accept or to cancel any order at our discretion, including but not limited to instances of product unavailability, suspected fraudulent activity, or when delivery to the specified address is not possible.
2.1 Availability: All products are subject to availability. In the rare event an item you order is unavailable, we will inform you as soon as possible and, where possible, offer alternatives of similar value and style for delivery within Bounds Green and its neighbouring districts.
2.2 Substitution: On occasion, it may be necessary to substitute certain flowers or packaging due to seasonal variations, supply issues, or regional availability. Any substitutions will be of equivalent or higher value, keeping the style and colour scheme of your original selection wherever practicable.
3.1 Delivery Areas: Our flower delivery services are available to customers within Bounds Green and the surrounding areas. We reserve the right to refuse delivery if the requested address falls outside our designated delivery zones.
3.2 Delivery Times: Deliveries are generally made Monday to Saturday within standard working hours. While we strive to accommodate requested delivery dates and times, specific delivery times cannot be guaranteed. We will make reasonable efforts to deliver your flowers on your chosen date. However, delays may occur due to circumstances beyond our control (e.g., traffic, weather, or other disruptions).
3.3 Missed Deliveries: If the recipient is unavailable at the address provided, we will attempt to leave the flowers with a neighbour or in a safe place, and a delivery note will be left to notify the recipient. Re-delivery or collection instructions may apply if delivery cannot be completed.
3.4 Incorrect Details: It is your responsibility to provide accurate delivery information. We cannot accept liability for late or failed deliveries where incorrect or incomplete information has been provided.
4.1 Accepted Methods: Payments for online flower delivery must be made in full at the time of order. We accept major credit and debit cards, and any other payment methods specified on our website at the time of order.
4.2 Payment Processing: Payments are processed in British Pounds Sterling (£). By providing payment details, you confirm that you are authorised to use the payment method specified.
4.3 Security: All payment transactions are processed using secure online payment gateways to ensure your information is protected.
5.1 Cancellation by Customer: If you wish to cancel or amend your order prior to delivery, you must notify us as soon as possible. Cancellations or amendments can only be accepted if processing or dispatch of flowers has not commenced. In most cases, we require at least 24 hours’ notice for cancellations. Orders for same-day delivery or during peak floral seasons may not be eligible for cancellation or amendment once confirmed.
5.2 Cancellation by Florist Bounds Green: We reserve the right to cancel an order at any time, refunding your payment in full. Such reasons may include product unavailability, inability to deliver to a provided address, or where fraudulent activity is suspected.
5.3 Refunds: If a cancellation is accepted in accordance with our policy, your refund will be processed via the original payment method within 5-7 working days. Please note that, depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
6.1 Perishable Nature: Due to the perishable nature of flowers and floral arrangements, returns are not generally accepted. However, if you are unsatisfied with the quality of your order or believe it does not meet the description, please contact us within 24 hours of delivery. We will assess your complaint and may issue a replacement or full/partial refund, at our discretion.
6.2 Complaint Process: You should provide photographic evidence where possible, and state your order number, issue, and any relevant details. Complaints received after 24 hours from the time of delivery are less likely to be resolved in your favour due to the perishable nature of the products.
7.1 Limitations of Liability: Florist Bounds Green’s liability for any claim arising from your use of this website or from the delivery of products is limited to the amount paid by you for the goods supplied. Under no circumstances shall we be liable for any consequential losses, loss of profits, or indirect losses.
7.2 Force Majeure: We shall not be liable for any delay or failure to perform our obligations where such failure is caused by events outside our reasonable control, including but not limited to natural disasters, adverse weather, fire, flood, strikes, or other unforeseen events.
7.3 Product Images and Descriptions: While we take great care to ensure product descriptions and photographs are accurate, flowers are natural products and some variations in colour, size, or composition are inevitable. Images are for illustrative purposes and may not always precisely reflect the delivered product.
8.1 Accuracy: You must ensure that all details you provide to us are accurate, complete, and current, especially delivery address and recipient’s contact number. Accuracy is vital for successful delivery.
8.2 Intended Purpose: Our products are intended for domestic and gifting purposes within the Bounds Green area and surrounds, not for resale unless expressly agreed.
We are committed to safeguarding your privacy. Any personal information provided will be processed in accordance with applicable data protection laws. Please see our Privacy Policy, available separately, for more details on how your information is managed.
All website content including images, logos, text, and design are the intellectual property of Florist Bounds Green or our licensors. No content may be copied, reproduced, republished, or distributed without prior written consent.
These Terms & Conditions, and any disputes arising from them, shall be governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the English courts in respect of any dispute or claim arising therefrom.
We reserve the right to amend these Terms & Conditions at any time. The terms published on the site at the time of your order shall apply to that transaction. Please review these periodically to ensure you are aware of any changes.
These Terms & Conditions apply to all online flower delivery customers ordering for delivery within Bounds Green and all neighbouring districts serviced by Florist Bounds Green. Specific delivery areas are listed on our website and are subject to periodic review.
If you have any questions regarding these Terms & Conditions or require additional information about our online flower delivery service for Bounds Green and surrounding areas, please get in touch using the contact options provided on our website.
Thank you for choosing Florist Bounds Green for your flower delivery needs. We look forward to serving you!
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 5 Brownlow Rd, Bounds Green, London, N11 2ET.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bounds Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bounds Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
