Returns, Refunds and Flower Complaints Policy
Our Fresh Flowers Guarantee in Bounds Green
As your trusted florist in Bounds Green, we are committed to delivering only the freshest and highest quality flowers to households and businesses throughout the area. Our fresh flowers guarantee means every bouquet is hand-selected and arranged with care, ensuring exceptional beauty and longevity. If you ever receive flowers from us that do not meet your expectations for freshness or quality, we are here to help make things right.
Damaged-on-Arrival (DOA) Policy
While we take every precaution to ensure our flowers arrive in perfect condition, unforeseen circumstances during transit can sometimes occur. If your order arrives damaged or not up to our usual standards, please notify us within 24 hours of delivery. To assist us in resolving the issue swiftly, provide a photo of the damaged flowers or packaging when you contact us. This helps us better understand the situation and maintain our high standards for all deliveries in Bounds Green.
Freshness Window
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to the instructions enclosed with every order. If you notice that your flowers have wilted or declined in quality within this window, please reach out to us promptly. Our team is dedicated to ensuring you enjoy the full beauty and lifespan of your bouquet.
Refund & Replacement Options
Your satisfaction is our highest priority. Should you receive an order that does not meet our freshness or quality standards, or if your flowers arrive damaged, we offer the following options:
- Replacement: We will arrange for a fresh replacement bouquet to be delivered to you at the earliest opportunity.
- Refund: If a replacement is not suitable, we can provide a full or partial refund to your original payment method.
Our team will discuss the most convenient solution with you when you reach out. Please remember to contact us within the five-day freshness window to ensure eligibility for refund or replacement.
Complaints Process
At Florist Bounds Green, we value feedback as an important part of our dedication to excellent service. If you have a complaint regarding your order or any aspect of our service, we encourage you to contact us directly. We take all concerns seriously and promise to investigate and resolve them as fairly and swiftly as possible. When submitting a complaint, please provide your order details and a clear description of the issue. Our management team will review your feedback and respond within two working days with a proposed resolution.
Why Choose Florist Bounds Green?
Florist Bounds Green has built a strong reputation as a trusted local florist, proudly serving the Bounds Green community, including homes and local businesses. We understand the significance of every floral gift, whether it’s to celebrate a special occasion, lift someone’s spirits, or decorate your space. Our commitment to quality, reliability, and customer care sets us apart in the area. When you order from us, rest assured that you’re in good hands, with a dedicated team ready to support you every step of the way.
