Florist Bounds Green Privacy Policy

Introduction

This Privacy Policy outlines how Florist Bounds Green processes personal information for customers placing orders from Bounds Green and the surrounding districts. We are committed to safeguarding your personal data and complying with the General Data Protection Regulation (GDPR) and other applicable data protection legislation. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of Policy

This Policy applies to all individual customers who place orders with Florist Bounds Green, whether online, by telephone, or in person, within Bounds Green and local surrounding districts. It details how and why we collect, use, store, and protect your personal data, along with your rights under the GDPR.

What Personal Data We Collect

To process your orders and provide our services, Florist Bounds Green may collect, use, and store the following categories of personal information:

• Identity Data: Name, title.
• Contact Data: Delivery address, billing address, telephone number (if provided), and occasionally social media identifiers if you contact us this way.
• Order Data: Details about the products you order, delivery instructions, and any preferences.
• Payment Data: Card payment information (handled securely by third-party processors), billing details, and transaction history.
• Technical Data: IP addresses, browser type, and information collected through cookies if you use our website.
• Correspondence: Records of communications and enquiries.

Lawful Basis for Processing

Florist Bounds Green processes your personal data on one or more of the lawful bases outlined in Article 6 of the GDPR:

• Contractual Necessity: Most data we collect is required to fulfil your order and provide our floral delivery services.
• Legal Obligation: We may retain certain information to comply with applicable laws (e.g., tax and accounting regulations).
• Legitimate Interests: To improve services, ensure security, prevent fraud, and communicate with you regarding your order, except where such interests are overridden by your rights.
• Consent: In limited cases, such as for direct marketing communications, we will seek your explicit consent, which you may withdraw at any time.

Retention of Your Information

We will only retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Generally, we store order and transaction data for up to 7 years from the date of your last purchase to comply with tax and financial regulations. Information retained for marketing purposes will be kept until you withdraw your consent or opt-out.

Processors and Third Parties

Florist Bounds Green engages the following categories of third parties, as data processors, to provide our services:

• Payment Service Providers: Handles payment transactions with secure encryption. We do not store your card details ourselves.
• Couriers and Delivery Partners: Receives access to necessary contact and address information to deliver your order efficiently.
• IT Service Providers: Manages website hosting, e-commerce functions, order management systems, and security features.
• Professional Advisors: Such as accountants, auditors, or legal teams as required.

All such processors are contractually obliged to process your data only on our instructions, keep it secure, and retain it only as long as necessary to perform their role.

How We Keep Your Data Secure

Florist Bounds Green applies appropriate technical and organisational measures to protect your data. This includes employing secure servers, encrypted connections (such as HTTPS), access limitations, staff training, and regular review of our data management processes. Where we have shared data with processors, they are required by contract to apply equivalent security measures.

Your Rights Under the GDPR

As a customer, you have a number of rights under data protection law:

• Right of Access: You may request details of the personal data we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you have the right to request your data be deleted.
• Right to Restrict Processing: You may ask us to suspend our processing of your data in specific cases.
• Right to Data Portability: You may request to receive a copy of your data in a commonly used format, and to have it transferred to another provider where feasible.
• Right to Object: You may object to our processing where we rely on legitimate interests.
• Right to Withdraw Consent: If we process your data on the basis of consent, you may withdraw it at any time.

To exercise your rights, please contact us using the contact details provided at the end of this Policy. We may need to verify your identity before processing your request.

Cookies and Website Usage

If you use our website, it may collect certain usage and technical information automatically via cookies and similar technologies to improve your browsing experience and provide site analytics. You can manage your cookie preferences through your browser settings. More detailed information is available in our Cookie Policy.

International Data Transfers

Your personal data is generally processed and stored in the United Kingdom or within the European Economic Area (EEA). If we ever need to transfer your data outside of the EEA, we will ensure adequate safeguards are in place as required by the GDPR.

Changes to Our Privacy Policy

We may update this Policy from time to time. We recommend you review it periodically so you are aware of any changes. The most recent version will always apply to your engagement with Florist Bounds Green.

Contact and Complaints

If you have any questions, concerns, or would like to exercise your data rights, please contact us using the contact details provided in store or on our official website. You also have the right to lodge a complaint with the Information Commissioner's Office or your local supervisory authority if you believe your privacy rights have been violated.

Thank you for trusting Florist Bounds Green with your personal data. We are devoted to protecting your privacy every step of the way.